National Movement Operations Officer (Field Support)

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  . Must preserve all original content word-for-word, but we can change tags to appropriate semantic ones. Must not add or remove content. Must keep text exactly as is, but we can replace tags. We need to parse the given job description text (which includes many HTML tags). We need to output HTML with only allowed tags. We must preserve all original content word-for-word: that means the text content (including spaces, punctuation) must stay same. We can change tags but not alter text. We need to identify sections: Introduction, Organizational Context and Scope, Required Qualifications and Experience (with subparts Education, Experience, Skills, Languages, Required Competencies, Values, Core Competencies, Managerial Competencies, Notes). Also there is a list of duties at end as

  items. We need to convert section headers to

  . The original uses for headings. We'll replace those with

  . Ensure we keep the heading text exactly. We need to convert paragraphs to

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  tags already, but some have   etc. We'll keep them inside

  . We must remove any tags that were used for headings, but keep inside text? The rule says preserve all original content word-for-word. If we remove tags, we are removing content (the tags). However the instruction: "Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase". Does that refer to textual content, not markup? Usually they mean the textual content, not the HTML tags. Since we are to output HTML with specific tags, we must change tags. So we can drop and replace with

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  as appropriate. The inner text of should stay same. We also need to remove any tags? The rule says only use

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  • . No other tags. So we must strip tags but keep their text content and keep the URLs? The instruction says preserve all original content word-for-word. If we remove tags, we lose the link markup but the URL text inside the anchor may be missing. The anchor contains text like "IOM workplace culture | International Organization for Migration". If we strip , we keep that text. That's okay. The URLs themselves are not visible text; they are in href attribute. Removing them would lose that content (the URL). But the URL is not part of the visible text; it's an attribute. The rule likely expects we keep visible text only. Usually in such tasks, they want to keep the textual content, not the markup. So we can drop tags and keep the link text. Similarly we need to remove
    and replace with
    or keep as
    ? Only allowed tags:

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      • . Keep the list items text. We also need to remove any   entities? They are part of original content; we should keep them as is (they are characters). We can keep them. We must not add any extra text. Let's extract the textual content from the given HTML, preserving order, and then wrap appropriately. Better approach: parse the given HTML mentally and produce output. Given the length, we need to produce a large HTML string. Let's go step by step. Original snippet:

        Introduction

        Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

        IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

        IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

        Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates as well as external women candidates are considered as first-tier candidates.

        Organizational Context and Scope

        The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.
        Under the general supervision of the Chief of mission  the direct supervision of Senior Protection Coordinator PM, the National Associate Movement Operations Officer , is responsible for the following duties and responsibilities. 
         

        Required Qualifications and Experience

        Education

        • Master’s degree
        • University degree with two years of working experience
           

        Accredited Universities are those listed in the UNESCO World Higher Education Database.

        Experience

        • Prior Movement Operations experience, especially in IOM, is highly preferred. 
        • Knowledge of IOM's Movement Operations program implementation and administrative, financial and business rules and practices is desirable. 
           

        Skills

        • Strong written and verbal communication skills and ability to effectively communicate with and lead a team. 
        • Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus. 
        •  Excellent computer skills and a high level of proficiency in spreadsheet and database applications. 

         

        Languages

        All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

        For this position, French and English is required

        Local languages are an advantage.

        Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

        Required Competencies

        IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

        Values - all IOM staff members must abide by and demonstrate these five values:

        • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
        • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
        • Courage: Demonstrates willingness to take a stand on issues of importance.
        • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

        Core Competencies – behavioural indicators Level 2

        • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
        • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
        • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
        • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
        • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

        Managerial Competencies – behavioural indicators Level 2, if with direct reports

        • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
        • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
        • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
        • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
        • Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

        Notes

        Please refer to this link for guidance on IOM Job Category.

        Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

        This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

        Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

        IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

        IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

        IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

        No late applications will be accepted. Only shortlisted candidates will be contacted.

        For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

        1. Oversee up to three teams of staff members who are undertaking field support activities in Kinshasa DRC. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities. As needed, monitor the work schedule, validate hours and process relevant financial paperwork in coordination with the IOM finance department. 
        2. Oversee the efficient and effective management of airport services for arriving and departing individuals, including in relation to documentation, luggage, escorts and special services. Ensure staff deliver the highest quality service, interact appropriately with airport and government officials and handle urgent issues as they occur. 
        3. Coordinate movement and operations activities with DGM and the Ministry of Interieur.
        4. Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure and clean environment; address issues as they arise and continually seek ways in which IOM can improve services. For third party facilities, regularly conduct checks to ensure accommodation is up to IOM standards.  
        5. Manage assets and inventories, process financial paperwork, supervise quality control of vendors, and manage the transit center vehicles and related schedules, staff and paperwork, if relevant. 
        6. Ensure interpretation services are coordinated for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water, handling financial paperwork related to interpretation services as needed.
        7. Supervise the coordination of transportation from consolidation points, transit centers and third-party facilities, ensuring service providers meet IOM standards.
        8. Oversee pre-departure counselling on pre-embarkation procedures and special needs, such as meals, medication, wheelchairs and medical conditions. 
        9. Supervise the handling of at-risk and sensitive cases by field support personnel in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Ensure IOM is adequately training field support personnel on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through the awareness and training sessions for staff and service-providers.
        10. Supervise quality assurance procedures, ensuring checks are being regularly